Usability Study – Fortis Hospitals Website & Booking Engine

A comparitive task analysis of the book appointment system on the Fortis website as opposed to the Max website

Detailed task analysis of a user in the study

Author: Ekta Rohra Jafri

Ekta is a prolific design thinker, system designer and future explorer. She speculates on future scenarios in episodes of Sienna Tales which she works back into policy with the Sienna Charter, a framework for building Data Privacy, Sharing & Monetisation in the new world.

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